FAQS

If you wish to update your password, please use the 'Forgot Password' function when you Log In. This will allow you to securely update your password. If you wish to change the email address that is associated with your account, please email customerservice@theeastindiacompany.com, or use the 'Contact Us' form, advising us of the change required. We will update your email address for you and notify you to Log In and set a secure password.

Our London flagship store is located at:
94 New Bond Street
London
W1S 1SH
+44 (0)203 205 3380

Opening times:
Monday to Saturday, 10am to 7pm
Sundays and bank holidays, 12am to 6pm

Please visit our Contact Us page.

Dietary information is available on every product page in the specification area.

If you have any questions or uncertainties, please contact us prior to purchase on service@theeastindiacompany.com stating the product name and your question.

There is a product review section on each product page.

Please click ‘Fine Foods & Lifestyle’ in the top men, and then the My Account tab, again in the top menu.

There is a ‘Forgot Password’ link on the sign-in page.

Yes. The East India Company Lifestyle Ltd takes your confidential information very seriously and takes every precaution to ensure the safety of you details. Please refer to our privacy policy.

The East India Company Lifestyle Ltd uses Verified by Visa and MasterCard SecureCode to ensure the highest level of security possible for our customers. These initiatives have been introduced to help protect your card against unauthorised use by allowing you to set-up a personal password. Once registered, this offers you greater protection when online shopping, and reduces the unauthorised use of your card on the Internet. For further information on these schemes, please see the Visa and Mastercard websites.

Yes. We accept world-wide orders. Please note, we are unable to send alcohol overseas. For full details, please see our Delivery & Returns page.

No, at this stage we cannot accept telephone orders.

Please see our Delivery & Returns page.

We offer standard and express delivery in the UK, as well as International deliveries.

We also offer collection from our London store at 94 New Bond Street.

Please see our Delivery & Returns page for details.

We have just changed our ecommerce platform and whilst every effort has been made to safely transfer your past orders prior to the changeover, there may be some missing for various technical reasons. Please contact us on service@theeastindiacompany.com and we can retrieve your past order

Please note that orders made in the Fine Foods section will NOT be visible when in the Coin Collections section, and vice-versa.

No. If you create an account in either of the shops, your sign in will work for both.

Please note that orders made in the Fine Foods & Lifestyle section will NOT be visible when in the Coin Collections section, and vice-versa.

No. We have simply renamed The East India Company Food & Beverages Ltd to reflect our current and future direction of travel - to become more than a fine foods business.